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    High / TransmissionPublished: 18 January 2025

    Competitive Supply Reform – From License to Execution

    What suppliers need to win in a more open supply market.

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    Competitive Supply Reform – From License to Execution

    Call 01/2025 requires bi-monthly reporting of three KPIs: average switching days, service tickets unresolved after 48 hours, and invoice error rate.

    Exceed 5 days or 2% errors and you trigger a deep-dive review plus potential fines, so CRM, meter, and billing systems must align.

    Automate onboarding/retention to stay within the thresholds.

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