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Low VoltagePublished: 18 February 20251 min read

LV Smart Meters – Remote Disconnect/Connect

Distribution Procedure 03/2025 sets a two-step protocol before remote disconnect.

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LV Smart Meters – Remote Disconnect/Connect

From Feb 2025 every LV remote disconnect/connect must follow a two-step handshake: notify the customer 24 hours ahead and obtain human approval confirming the site is non-critical.

AMR logs action codes (RC1/RC2) for non-payment vs. operational faults and pushes a monthly compliance file to the regulator.

Skipping either step causes the command to fail and counts as a violation, so CRM workflows must change.

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