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    Low VoltagePublished: 18 February 2025

    LV Smart Meters – Remote Disconnect/Connect

    Distribution Procedure 03/2025 sets a two-step protocol before remote disconnect.

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    LV Smart Meters – Remote Disconnect/Connect

    From Feb 2025 every LV remote disconnect/connect must follow a two-step handshake: notify the customer 24 hours ahead and obtain human approval confirming the site is non-critical.

    AMR logs action codes (RC1/RC2) for non-payment vs. operational faultsMaintenance Guide and pushes a monthly compliance file to the regulator.

    Skipping either step causes the command to fail and counts as a violation, so CRM workflows must change.

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